Reference

What You Agree To When You Use koboyselot

These terms set the rules for every account on koboyselot — how you open one, how deposits and withdrawals work through DANA, OVO, and GoPay, and what we both commit to. Access depends on local law and is available only where eligible regions permit.

Applies to all koboyselot accountsCovers DANA, OVO, GoPay wallet useEligibility depends on local lawSubject to change with noticeContact support for any disputes
koboyselot What You Agree To When You Use koboyselot
HOW WE HANDLE THIS

Account Security and Policy Commitments

We handle your account data and wallet records with a clear set of internal practices. These are not abstract promises — they are the operational steps we follow every time a transaction or account change is processed on koboyselot.

Wallet Verification

When you link DANA, OVO, or GoPay, we verify the registered name matches your account. This step protects both your wallet and our transaction records from misuse.

Data Retention

We keep account and transaction records for as long as required by our operational policy. You can request a summary of your account history through the Help Centre at any time.

Account Security Practices

Login sessions use OTP verification sent to your registered contact. If you receive an OTP you did not request, change your password immediately and contact support.

Requesting Policy Changes

To update personal details or query how your data is stored, submit a request via live chat or email. We process verified identity requests within the period stated in our internal SLA.

TERMS CONTACT PATHS

Where to Reach Us About These Terms

If something in these terms is unclear or you want to raise a dispute, our support team handles terms-related questions separately from general account help. Reach out through any of the channels below and reference your account ID so we can pull the right records quickly.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Quote your account ID and the specific clause or transaction you want us to look into.

Email Support

Send a detailed message to our support address. Include your registered e-wallet number — DANA, OVO, or GoPay — so we can match the transaction log.

Account Help Centre

The Help Centre inside your account lists common terms questions with step-by-step answers. Check here first before raising a formal dispute request.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account eligibility, wallet rules, disputes, and what happens if terms change.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your account is covered by these terms. Your e-wallet transaction record is treated as evidence in any dispute.

We post the updated version here with the effective date shown. If you continue using your account after that date, you accept the revised terms. We do not notify individually for minor wording updates.

No. Each person may hold one account only. Multiple accounts linked to the same identity or the same registered e-wallet number are not allowed and may result in account suspension.

Access depends on local law and is available only in eligible regions where local law permits. We do not make blanket eligibility claims — check whether access is permitted in your specific region.

Contact support via live chat or email with your account ID and the e-wallet transaction reference from DANA, OVO, or GoPay. We cross-check our log against your wallet record to investigate.

We retain records for the period required by our operational policy. You can request an account history summary through the Help Centre; submit a verified identity request to start that process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.